Frequently Asked Questions

Frequently Asked Questions

Everything you need to know about shopping with VYRA ACTIVE.

Orders & Accounts

Do I need an account to place an order?

No. You can check out as a guest. Creating an account also makes checkout quicker, lets you view your order status and history, and helps you stay updated on new releases and special promotions.

Can I change my shipping address after placing an order?

We cannot revise your shipping address once your order has been processed or shipped. Please double-check your details before placing an order and use an address where you can receive your parcel.

What should I do if an item is missing from my order?

If an item is missing, please contact us as soon as possible at service@uskkaa.shop so we can assist you.

Payments & Security

What payment methods do you accept?

We accept major credit cards, including Visa, Mastercard, Discover and American Express, as well as PayPal.

Is my payment information secure?

Payment information is submitted through an SSL-secured checkout and encrypted before being sent to our payment provider for authorization. Your credit card information is not stored on our servers.

Will I be charged in a different currency?

Our transactions are processed in US dollars (USD). If your card uses another currency, your card issuer will convert the amount using its applicable exchange rate when processing the transaction.

Shipping & Delivery

How should I enter my shipping address?

Please enter your shipping details using English characters and punctuation. If your address contains non-English characters, use an equivalent English spelling where possible. Check that all details are accurate before checkout.

How long does shipping take?

Delivery times depend on the shipping option you select. Available shipping options and delivery estimates are displayed at checkout. Customs processing may cause additional delays.

How can I track my order?

Once your order ships, we will email you a tracking number and a link to the tracking website.

Where do you ship?

Shipping destinations, rates and delivery estimates are displayed at checkout.

Products & Returns

How do I choose my size?

Please refer to the size guide on each product page. If you need help, contact our support team before ordering.

What is your return policy?

Please refer to our published Returns & Exchanges policy for current eligibility and instructions.

How should I care for my items?

Always follow the care instructions on the garment label.

Still need help?

If you have any other questions, please email us at service@uskkaa.shop.